spin ph Privacy Policy – How We Protect Your Personal Information

Information We Collect

When you register an account with spin ph, we collect the personal information you provide directly, including your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a copy of a valid government-issued ID as part of our identity verification process, which is required under applicable Philippine regulations before withdrawals can be processed. When you use the platform, we automatically collect certain technical data such as your IP address, device type, browser version, operating system, and session activity logs. Payment-related information — including your preferred payment method, transaction history, and deposit and withdrawal records in Philippine pesos — is collected and retained for regulatory and fraud prevention purposes. We may also collect information you provide when you contact our support team, respond to surveys, or participate in promotional activities on the platform.

How We Use Your Information

The personal data we collect is used primarily to operate and maintain your spin ph account, process deposits and withdrawals in PHP, verify your identity, and deliver the gaming and sports betting services you have signed up for. We use your contact details to send you important account notifications, security alerts, and service updates; you may also receive promotional communications if you have opted in to receive them, and you can opt out at any time. Technical and usage data helps us monitor platform performance, detect and prevent fraudulent activity, and improve the overall experience for players across the Philippines. We are required by law to retain certain records — including identity verification documents and transaction histories — for a minimum period as specified by applicable Philippine regulations, even after your account is closed. We do not use your personal data to make fully automated decisions that have a significant legal or similarly significant effect on you without human review.

Sharing Your Information

spin ph does not sell your personal data to third parties, and we do not share it with external organisations for their own marketing purposes without your explicit consent. We may share your information with trusted third-party service providers who assist us in operating the platform — such as payment processors, identity verification providers, and cloud infrastructure partners — but only to the extent necessary for them to perform their services, and subject to strict data protection agreements. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of spin ph, our players, or the public. In the event that spin ph undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. All third parties with whom we share data are required to handle it in accordance with applicable Philippine data protection law.

Data Security

We implement industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the spin ph platform is encrypted using secure protocols, and sensitive information such as payment details and identity documents is stored with additional layers of access control. Our internal systems are subject to regular security reviews, and access to personal data is restricted to authorised personnel who require it to perform their job functions. While we take every reasonable precaution to safeguard your information, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password for your spin ph account and to keep your login credentials confidential. If you suspect that your account has been compromised, please contact our support team immediately so that we can take appropriate action to protect your data.

Your Rights as a Player

As a player based in the Philippines, you have the right to request access to the personal data we hold about you, to request correction of any inaccurate or incomplete information, and to request deletion of your data in circumstances where we are no longer required by law to retain it. You also have the right to withdraw your consent to the processing of your personal data for marketing purposes at any time, without affecting the lawfulness of processing carried out before your withdrawal. Requests relating to your personal data can be submitted by contacting our support team using the details provided on the FAQ page; we will respond to all verified requests within a reasonable timeframe in accordance with applicable Philippine law. If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We are committed to resolving any privacy concerns promptly and transparently, and we encourage you to reach out to us directly in the first instance.

Cookies and Tracking Technologies

The spin ph platform uses cookies and similar tracking technologies to enable essential site functionality, remember your preferences, and analyse how players interact with the platform so that we can continue to improve the experience. Essential cookies are necessary for the platform to function correctly and cannot be disabled; these include cookies that maintain your login session and remember your language and currency preferences. We may also use analytics cookies to collect aggregated, anonymised data about how players navigate the platform, which pages are most visited, and where technical issues occur — this information is used solely to improve platform performance and is not linked to your personal identity. You can manage your cookie preferences through your browser settings, although disabling certain cookies may affect the functionality of the platform. By continuing to use spin ph after being informed of our cookie practices, you consent to the use of cookies as described in this policy.

Retention of Your Data

We retain your personal data for as long as your spin ph account remains active and for a period thereafter as required by applicable Philippine law and regulatory obligations, including anti-money laundering and gaming licence requirements. Identity verification documents and transaction records are typically retained for a minimum of five years following account closure, in line with standard regulatory requirements in the Philippines. Data that is no longer required for legal, regulatory, or operational purposes is securely deleted or anonymised in accordance with our internal data retention schedule. If you request deletion of your account and associated data, we will action your request to the extent permitted by law and will inform you of any data that we are legally required to retain and the reason for doing so. Our data retention practices are reviewed periodically to ensure they remain proportionate and compliant with current Philippine data protection regulations.

Children and Underage Players

The spin ph platform is strictly intended for players aged 21 and above, in accordance with Philippine gaming regulations, and we do not knowingly collect personal data from individuals below this age. During the registration process, all applicants are required to confirm that they meet the minimum age requirement, and identity verification procedures are in place to detect and prevent underage access. If we become aware that personal data has been collected from a player who does not meet the minimum age requirement, we will immediately close the account, forfeit any associated funds in accordance with our Terms and Conditions, and securely delete the personal data in question. Parents and guardians who believe that a minor may have registered on the platform are encouraged to contact our support team immediately so that we can investigate and take appropriate action. Protecting young people from the potential harms of online gaming is a responsibility we take seriously, and our age verification measures are reviewed and updated regularly.

Updates to This Policy

spin ph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or regulatory requirements. When material changes are made, we will publish the updated policy on this page with a revised effective date, and where appropriate we will notify registered players by email or through an in-platform notification. Your continued use of the spin ph platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically so that you remain informed about how your personal data is being handled. If you have any questions about this Privacy Policy or about how your data is used, please visit our FAQ page or contact our support team directly.